Customer Advisor Specialist Review

by Newcastle Building Society

Best Apprenticeship Employer

Rating

8.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Contact with customers by phone call, email, letters. Completing tasks they request

8/10

2. Have you learnt any new skills or developed existing skills?

Strong banking knowledge in savings, confidence in customer facing, products in banking and how they work, administration tasks and how to complete them

8/10

3. To what extent do you enjoy your programme?

7/10

4. How well organised/structured is your programme?

7/10

5. How much support do you receive from your employer?

Constant support, getting time to complete work on a day to day basis

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend Newcastle Building Society to a friend?

Yes

9b. Why?

Excellent community, easy to learn and with well explained procedures and trainers who can explain the tasks clearly and efficiently. Everyone feels involved and not just a number

10. What tips or advice would you give to others applying to Newcastle Building Society?

Do your best, you'll feel welcomed the moment you step into the building