customer service advisor Review

by Newcastle Building Society

Best Apprenticeship Employer

Rating

4.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • phone calls admin duties offline duties such as post sorting out cheques

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • through the role not through the apprenticeship

    5/10
  • 3. To what extent do you enjoy your programme?

    • not much as i learned by doing the job role i took nothing from the apprenticeship that i used in the actual role

    2/10
  • 4. How well organised/structured is your programme?

    • didnt seem very structured, more random tasks

    3/10
  • 5. How much support do you receive from your employer?

    • some support

    5/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • some support

    5/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • not at all

    1/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • none that i partake in however they are there

    7/10
  • 9a. Would you recommend Newcastle Building Society to a friend?

    • Yes

  • 9b. Why?

    • for a job role or a different apprenticeship, it does seem like a good place to start a career

  • 10. What tips or advice would you give to others applying to Newcastle Building Society?

    • don't do a customer service apprenticeship

Details

Level 3 Apprenticeship

Banking

North Shields

April 2024

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