Client Services Support Apprentice Review

by Newcastle Building Society

Best Apprenticeship Employer

Rating

9.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

General day-to-day admin, engaging with internal and external stakeholders and clients, booking meetings, recording and producing minutes for governances.

9/10

2. Have you learnt any new skills or developed existing skills?

yes more skilled with using computers/ excel especially, more confident when speaking and engaging to colleagues throughout the business

9/10

3. To what extent do you enjoy your programme?

i find my program really enjoyable, i have made new friends through the Early Talent cohort which has been great, especially with starting in an organisation as large as Newcastle Building Society. I also find my apprenticeship course very beneficial and supportive.

10/10

4. How well organised/structured is your programme?

we have monthly and bi-monthly review meetings with my learning provider where we are set tasks for that month. When it comes to my review, we have a re-cap of what I have learnt and how this has benefited my role.

10/10

5. How much support do you receive from your employer?

My employer and team are very supportive.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My learning provider is really supportive; if I have any questions or queries they are more than happy to answer them for me and are always supporting me with achieving the best I can out of my apprenticeship.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

My qualification that I am working towards will help me perform better in my role as it has provided me with the foundations required for my job role and for any other potential roles I may be interested in, in the future.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We recieve 2 paid days for volunteering every year; we can volunteer somewhere of our choice and get paid for it! There are also a number of different groups and support networks throughout the society that we can join.

10/10

9a. Would you recommend Newcastle Building Society to a friend?

Yes

9b. Why?

It is a very supportive organisation to work for; they provide excellent benefits of working here and has been a great environment to start my working career.

10. What tips or advice would you give to others applying to Newcastle Building Society?

Never me scared to ask a question, and always be yourself!