Senior client support assistant Review

In telephone servicing, we assist clients with any day to day issues, amendments or questions in relation to their commercial or corporate account of a more complex nature. We transfer to the correct department where necessary or service the clients directly ourselves on the phone e.g. investigating why a cheque has bounced, providing sender details for a payment, instructing a bacs recall, submitting a direct debit indemnity claim etc.

I have massively developed my communication skills within my job and improved upon my written communication via email etc. My problem solving skills have been challenged through the role and from a knowledge perspective I learnt so much about business and finance and how my role fits into that sector.

I have only just started my apprenticeship, but so far it is hard to comment. I like the content so far. The check in with my tutor was good and it is clear what I need to do before my next meeting. I am looking forward to learning more as I carry on.

It is very structured as all my modules were laid out. I have regular check-ins and workshops scheduled to ensure I am adhering to this. There is a study guide which is useful containing all the information I need essentially alongside my e learning.

My line manager has been very supportive and let me know I can go to her if I need any help or examples for my portfolio. Lloyds have allowed me my 6 hours off the job to complete my apprenticeship and Babbington has also shown their support though regular meetings and contact via email.

I have regular meetings scheduled with my training provider to see how I am doing and where I am at with the workload alongside regular workshops to discuss the content. They have been very helpful throughout and I am sure their support will continue throughout the duration of the programme.

It is hard to say as I am still new to the apprenticeship, but I think it will deepen my knowledge of finance - which will help me understand my clients problems more clearly. It has also helped my interpersonal skills and communication skills which I can use whilst speaking to clients on the phone.

Yes, there are social events outside of work such as bongos bingo which I did when I first started and our team also went to a pub meal after work which was organised. There are no sports or professional networking events as of yet but I am sure they would be open to that.

Yes

You get good benefits and a good salary. There is lots of room to progress within the company and the managers regularly check on you to check you are doing okay. Any extra support or training is provided where needed. All you have to do is ask and it is there.

Make sure you are able to work well in a fast paced environment and you will be well supported when learning a new skill set as I personally had no finance experience coming into the role and really did pick it up as I went along and make sure to ask for help or extra training where needed.