• 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Two one-year rotations where I get to experience different teams and see what their responsibilities are. Currently, my daily tasks involve broking, which is where I negotiate with underwriters. I also participate in projects such as data analytics or volunteering. I also study for my CII exams which takes up about 20% of my time.


  • 2. Have you learnt any new skills or developed existing skills?
  • I've learnt a lot about insurance because I did not have any experience in this industry before. I've also learnt how to use PowerBI and I got to attend an all day workshop for this. I've learnt many soft skills such as how to engage with different stakeholders.


  • 3. To what extent do you enjoy your programme?
  • I really enjoy the programme as I get to express what I'd like to learn and the team help achieve this. We have a lot of extra activities to our day role which often take up a substantial amount of time, but these are helpful in understanding the business.


  • 4. How well organised/structured is your programme?
  • At the beginning of the programme, the next two years are structured in terms of what steps to take and what training courses we will be doing, along with the duration of each rotation. This helps us know what to expect, however your day to day activities is dependent on the role you are in.


  • 5. How much support do you receive from your employer?
  • There is lots of support at this company. Firstly, the grad team support you throughout the two years. The managers and teams I have been a part of are very supportive and ensure that I am always learning and my questions get answered. There is also support from senior members.


  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • For each module there is around 3-5 classes explaining what is required of us. We also have a BPP coach who we can go to with any queries and we meet up with them every 2-3 months to check in with our progress. Whenever I have had questions they are answered within a day.


  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • My qualification has allowed me to have a general view of insurance. It is easy to get stuck into the role you are allocated but it is important to remember that insurance is a huge business and so the qualification allows you to learn about areas you do not work in.


  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • There are many networking groups such as the multicultural inclusion network and the LGBT network. There allow you to meet many different colleagues across the business. The wider insurance industry has many networking groups which is especially important for young people joining the industry. I would recommend the under 35s insurance network.


  • 9a. Would you recommend WTW to a friend?
  • Yes

  • 9b. Why?
  • Throughout my two year programme I have learnt so much and met so many great people. I have been placed in my teams to learn and explore what I am interested in. Everyone around me has been supportive in my choices and from my experience I can see myself working in the insurance industry in the future.

  • 10. What tips or advice would you give to others applying to WTW?
  • Be open to any opportunities given to you and make sure you network with people across the business. Willis Towers Watson is an extremely large organisation so it can feel overwhelming to approach individuals, but the more connections you make the more you will learn. Also, ask lots of questions, even if they sound silly because there will always be someone else thinking of the same question.


Higher Level Apprenticeship

Insurance & Risk Management


March 2023

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