• 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I currently am on several clients in which I manage there global benefits. On a daily basis I find myself dealing with employee queries in which I need to connect with local team from all over the world to ensure the query is being attended to. I oversee renewals which consists of me monitoring the progress local team are doing and occasionally having to send email reminders. I at times have to do benchmarking reports which is basically a summary of what benefits all other countries provide. I also got the opportunity to be in the workflow team were I now manage a noticeboard which 170 people use. I do many more stuff however this is the more basic/common things.


  • 2. Have you learnt any new skills or developed existing skills?
  • I've developed my communication skills due to the factor of having to speak to new people all over the world. My Time management has also improved greatly as many tasks I have some kind of deadline to follow. I have also improved my adaptability skills by being placed in different teams with different scopes.


  • 3. To what extent do you enjoy your programme?
  • I enjoy it a lot, this is due to my friendly team/colleagues which are always available to help me when needed. The work I do is never the same which is also a good thing as I can't get bored of what I am doing easily. Lastly I get to speak to people all over the world like Japan, New Zealand, France etc, which is a interesting plus.


  • 4. How well organised/structured is your programme?
  • My programme is structured well as I get 7 hours off weekly for my revision, I also got internal training when I joined making it easier for me to understand what I am going to be doing. The Growth Company also provides online lessons which are amazing for prepping for my upcoming exam.


  • 5. How much support do you receive from your employer?
  • I receive massive support for my employer, as mentioned in a prior questions everyone in my team is ready to help me if I ask for help, I've had multiple instances when a member of the team stayed with me on call after work to help me out even though they weren't obligated to.


  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I receive good support as the meetings I have give me a better idea of what I need to do and the online lessons are very helpful however I do feel like there needs to be more training online/in-person as self studying a whole new subject using videos or a book is pretty hard.


  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • The training gives me a better idea of what is going on in projects and what steps are next. It also makes me more aware of the paperwork behind the project such as business case, SOW etc, so when people speak about it or show me it I know exactly what they mean.


  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • We have occasional team socials in which the whole GB is invited to come to drinks after work, there is also a filming club within the team in which some colleagues make short films and I've also had networking events with individuals from other companies and same year apprentices.


  • 9a. Would you recommend WTW to a friend?
  • Yes

  • 9b. Why?
  • There are many internal opportunities within the organizations, the team is very friendly and the way the organization is structured makes sure you have loads of opportunities. There are many opportunities to grow as an individual and as an employee. Overall I enjoy working here and can see myself here for the next few years.

  • 10. What tips or advice would you give to others applying to WTW?
  • Research the company values, the company itself and what accomplishments it has. Illustrate the WTW values in the interview and be honest if you don't understand/know something. Try your best and you will most likely be given the opportunity to join. And lastly relax, majority people I know which work here are very friendly and understanding.


Higher Level Apprenticeship

Insurance & Risk Management


March 2023

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