Customer service advisor Review

by B&Q

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I work on the self service checkouts. I assist customers in making purchases, asking them if they have a club card and telling them the benefits of a club card . I also serve customers who wish to return items as they have to be processed on a specific cash till.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • As I had not worked in a retail environment before, all the skills I now have have been learned in the last two years. I have learnt how to use scanning barcode equipment, how to operate a till, how to process gift cards and how to handle cash.

    10/10
  • 3. To what extent do you enjoy your programme?

    • Although I struggled at the start, I soon got to grips with the programme. So I am enjoying the programme as it makes me think of different aspects of customer service.

    10/10
  • 4. How well organised/structured is your programme?

    • The programme is well structured. The online system is easy to navigate. There are regular review meetings.

    10/10
  • 5. How much support do you receive from your employer?

    • The support from my employer is available, but due to the the work load, it is somewhat difficult to get the support needed.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • This is excellent as I have regular meetings.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It makes me more conscious of how I deal with customers!

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • There are non that I am aware of.

    10/10
  • 9a. Would you recommend B&Q to a friend?

    • Yes

  • 9b. Why?

    • It is a friendly place to work and the pay is of an acceptable amount, with a generous holiday package.

  • 10. What tips or advice would you give to others applying to B&Q?

    • Be prepared to work hard.

Details

Level 2 Apprenticeship

Customer Service

Witney

April 2023

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