Store Manager Review

by B&Q

Best Apprenticeship Employer

Rating

8.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Responsibility for day to day running of a store, training, developing and supporting the team, delivering great customer service, maintaining core business principles and delivering sales and profit targets.

9/10

2. Have you learnt any new skills or developed existing skills?

I have been in retail for a long time, so most of my learning has been around new models and refreshing/revitalising my knowledge.

9/10

3. To what extent do you enjoy your programme?

Mostly- although sometimes the workload can be a bit overwhelming. My coach however always understands and supports.

9/10

4. How well organised/structured is your programme?

It is logically put together and seems to flow well.

9/10

5. How much support do you receive from your employer?

At my level I should be able to manage my time and am left to do so. My line manager supports me well- and I don't need to go to him for anything. He has shown great interest in what I am doing and has empowered me to share with my peer group.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

Plenty. Despite changing coaches I feel both have been friendly, approachable and supportive. All dealings I have had with RTB have been positive.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I certainly have a feeling of reassurance I am in the right job! I feel calmer and more organised.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

To a degree yes- but its often about what I as store manager create/facilitate. At a regional level not often but I do join in and often organise!

8/10

9a. Would you recommend B&Q to a friend?

Yes

9b. Why?

Well in saying that only some friends- I believe its not for all but there are many good things for the right people.

10. What tips or advice would you give to others applying to B&Q?

Be you, be open minded and be aware you will probably feel a bit lost for the first few weeks. It is a great feeling when you can answer your first customer question without asking for help! Mine was where are the jubilee clips. And I was delighted I knew what they were and where they were!