Customer advisor Review

by B&Q

Best Apprenticeship Employer

Rating

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Advisor on seasonal. Filing stock, customer service, answering phones, general cleaning click and collect service.

8/10

2. Have you learnt any new skills or developed existing skills?

I have developed lots of skills using the gun for stock. I've also refreshed my knowledge in some areas.

9/10

3. To what extent do you enjoy your programme?

It was quite enjoyable. Easy to juggle home work and learning. Although sometimes I did feel some stress in needing to complete work.

8/10

4. How well organised/structured is your programme?

It was very good. My trainer was always on hand to answer questions.

9/10

5. How much support do you receive from your employer?

Plenty of support. I spent time asking colleagues about questions I needed to answer. I also learnt via our intranet.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

Loads of support from Louise. She was amazing always making sure I was ok and if I had any questions or needed help she was there.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It's great knowing I have some extra knowledge other colleagues mat not have. So I'll be able to help when needed. And if I want to progress further I can

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not many. Occasional nights out as a team few and far between.

4/10

9a. Would you recommend B&Q to a friend?

Yes

9b. Why?

It's not just a dead-end retail job. You have the chance to progress and learn to further a career rather than just a job.

10. What tips or advice would you give to others applying to B&Q?

Be yourself. B&Q are very inclusive and supportive of home/work balance. If you want to go further in your job role they have loads of opportunities to do that.