Rating

8.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I provide customer service to the public, creating orders, refunds, sales and general assistance

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt to listen more, ask questions to get a better idea of what someone needs

    10/10

  • 3. To what extent do you enjoy your programme?
  • It's made me look at myself and how I can develop the basic skills I had already had

    10/10

  • 4. How well organised/structured is your programme?
  • Very. It was laid out in an easy and understandable way

    10/10

  • 5. How much support do you receive from your employer?
  • I had a mentor who helped with any difficulties I may have had

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • The tutur was excellent, and was always on hand to assist if I needed it

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I feel it has made me a better person to assist my customers

    9/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • No there isn't

    1/10

  • 9a. Would you recommend B&Q to a friend?
  • Yes


  • 9b. Why?
  • Because it is a great employer who listens and the team are a great bunch to work with


  • 10. What tips or advice would you give to others applying to B&Q?
  • Be yourself, and enjoy the experience


Details

Level 2 Apprenticeship

Customer Service

Tamworth

February 2023


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