Customer Advisor Review

by B&Q

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Working on front end I serve customers on the checkout, self service and also the collections desk. I am also cash office advisor which involves cash lifts and banking.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learned more about certain laws for various aspects of my role.

    10/10
  • 3. To what extent do you enjoy your programme?

    • It has not caused by any stress and I have been able to complete my work confidentially. I have enjoyed working with my coach, she has been fab at keeping in the right direction.

    10/10
  • 4. How well organised/structured is your programme?

    • Very well, I have had no issues understanding what was required from me.

    10/10
  • 5. How much support do you receive from your employer?

    • My employer has had no issues at all in allowing me time to complete anything required.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My coach has been on hand any time I have needed her whether it be by email or telephone.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Very well.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No

    10/10
  • 9a. Would you recommend B&Q to a friend?

    • Yes

  • 9b. Why?

    • I enjoy working at B&Q, I have worked here for 5 1/2 years and never had any instance where I have disliked my role.

  • 10. What tips or advice would you give to others applying to B&Q?

    • I would say to be confident and upfront.

Details

Level 2 Apprenticeship

Customer Service

Paisley

February 2023

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