Customer Support Engineer Review

by Schneider Electric

Best Apprenticeship Employer

Rating

5.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Customer Support Engineer - Supporting customer enquires from around the globe via email, phone, and site visits - providing technical support for all ASCO/Froment Load Bank and Dynamometer products.

6/10

2. Have you learnt any new skills or developed existing skills?

Gaining more job experience, improving my communication skills, as well as deepening my technical expertise.

8/10

3. To what extent do you enjoy your programme?

I firmly enjoy my programme but it can be challenging and dense in content, while the study-work-life balance can be at times extremely overwhelming and stressful.

6/10

4. How well organised/structured is your programme?

Thanks to the university I am studying at, my program is structured well enough.

7/10

5. How much support do you receive from your employer?

As I have joined my apprenticeship as an employee (not an apprentice), I have been held responsible for all of the responsibilities I always was before starting my apprenticeship. The incorporation of my apprenticeship into my current role is not great and the study-work-life balance can be at times stressful.

4/10

6. How much support do you receive from your training provider when working towards your qualifications?

The University of Warwick WMG is generally very good at supporting its students with all the training they will need to complete their qualifications.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

1/10

9a. Would you recommend Schneider Electric to a friend?

Yes

9b. Why?

Schneider Electric is generally a good place to work at, with plenty of good benefits and opportunities.

10. What tips or advice would you give to others applying to Schneider Electric?

You will require the following: resilience, dedication, self-discipline