Customer Service Advisor Apprentice Review

by Newcastle Building Society

Best Apprenticeship Employer

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I speak to customers via phone calls, emails, web chat and provide an excellent service to our customers about their mortgages and queries.

9/10

2. Have you learnt any new skills or developed existing skills?

my technical skills and communication skills have developed a lot as i am using more systems and are able to speak to more colleagues, therefore i am becoming more confident.

10/10

3. To what extent do you enjoy your programme?

Without this programme, i wouldnt like this job as much as it has given me extra work to complete individually and being able to learn new knowledge and skills daily as well as being in my daily role.

10/10

4. How well organised/structured is your programme?

My programme is very organised and structured as i am having monthly catch ups with my trainer and everything is always in order and i am aware of what is expected of me.

10/10

5. How much support do you receive from your employer?

I always receive support from my employer regards to my apprenticeship work and we arrange meetings to discuss anything about it so i can proceed further etc.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I cannot fault them, my training provider always help with very good support whenever i need it regarding my work and working towards my qualifications. making meetings, answering queries and responding to emails and phone calls.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

If it wasnt for this programme i wouldnt perform as well as i would have in my role as i wouldve without it- it has helped me a lot.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

we have a platform where we can volunteer and help out in such as sponsored walks etc, join an exercise class etc, very together and friendly and welcoming committee.

8/10

9a. Would you recommend Newcastle Building Society to a friend?

Yes

9b. Why?

It is a very welcoming and supportive business to work for and it is the best place I worked at it yet- would recommend to anyone.

10. What tips or advice would you give to others applying to Newcastle Building Society?

Be firm and confident within yourself but also be yourself, happy and pleased to apply for it, very welcoming place to work for definite!