Customer Service apprentice Review

by NHS

Best Apprenticeship Employer

Rating

7.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

In my role I complete a wide range of duties such as, answering the main phone line for child and family services and transfer them to the correct department. I also make red birthing packs for the health visiting service to give to newly parents to keep record of their children's data. I also make room booking for the department in a varied of different locations this room bookings will only be for people in child and family services.

9/10

2. Have you learnt any new skills or developed existing skills?

I've learnt new systems and new say to communicate with a wider range of people. i have also learnt how to teach myself new way to learn and develop my skills.

8/10

3. To what extent do you enjoy your programme?

I have enjoyed the programme as it has helped me learn new skills I didn't think I would enjoy.

8/10

4. How well organised/structured is your programme?

my programme is very good and well planned out work and lessons attached.

8/10

5. How much support do you receive from your employer?

I have always felt I have lots of support around me to ask for when I feel I need it.

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

My college assessor has been fab and is always there if I need help or a quick chat.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel it has helped as it has let me know about different types of customers I might come across and how they might feel in different situations.

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

n/a

1/10

9a. Would you recommend NHS to a friend?

Yes

9b. Why?

AS it is a well supported work place

10. What tips or advice would you give to others applying to NHS?

Be yourself and ask for help when needed.