Clinical Coding Operational Manager Review

by NHS

Best Apprenticeship Employer

Rating

9.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Direct mangement of 4 Team Leaders, managing work flow for the Coding Department across UHN (NGH & KGH) hospitals ensuring meet internal and external deadlines. Monitor external agencies and costs. Recruitment.

8/10

2. Have you learnt any new skills or developed existing skills?

I have learn't loads of new skills during the course in how to breakdown a project and assess decision making tools. I have also developed my financial skills with the Finance team.

10/10

3. To what extent do you enjoy your programme?

I did find the course challenging at times most of the challenge was within myself but I did have the support of the Tutor to guide me when I got stuck on occasions.

10/10

4. How well organised/structured is your programme?

Yes the programme covered lots of areas and the slides and supporting documents were great for referring to during the role and extra learning was good for embedding certain aspects.

10/10

5. How much support do you receive from your employer?

My Manager was great and joined any meeting with the tutor as required and made sure I had the opportunity to be exposed to areas of the operational role to gain first hand experience.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

my tutor was always available should I need it and gave feedback when required. He always made sure he checked in with me to ensure I was keeping on track and offered support.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The course allowed me to apply for the operational role whilst supporting me in a new role and will continue to do so.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are professional networking events held online and also we use NHS select to gain training online.

8/10

9a. Would you recommend NHS to a friend?

Yes

9b. Why?

KGH is keen on supporting people to develop, within my own department we have multiple people from all levels on courses to develop in different ways.

10. What tips or advice would you give to others applying to NHS?

Kettering General Hospital is a very warm and friendly trust.