Service support Advisor Review

by NHS

Best Apprenticeship Employer

Rating

8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a Service Support Advisor on the NS Knowledge and Library Hub service desk. I work from home helping users with technical issues to do with the online resources we provide.

8/10

2. Have you learnt any new skills or developed existing skills?

My knowledge on library matters has expanded and helped me with certain aspects of my job

8/10

3. To what extent do you enjoy your programme?

I lost a tutor half way through so it was a little stunted in the middle. The programme was quite specific to library assistants in a traditional role, which I am not. I enjoyed expanding my knowledge and will use the knowledge in my role moving forward.

7/10

4. How well organised/structured is your programme?

The beginning assignments feel quite repetitive but the structure was good.

8/10

5. How much support do you receive from your employer?

Amazing support from my line manager throughout.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My tutor was very supportive and hands on.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I have a wider understanding of our users and, in turn, their users.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I'm sure there would be if I looked

5/10

9a. Would you recommend NHS to a friend?

Yes

9b. Why?

One of the only providers of this apprenticeship

10. What tips or advice would you give to others applying to NHS?

Include your employer in your assignments (discussions etc) you will learn from them