Showroom Sales Manager Review

My role involves dealing with customers face to face daily. I do sell and design bathrooms. My role involves home measure up visits, showroom visits, online design appointments and managing orders. I manage orders process from the moment of purchase till the arrival to the customer including after sales. I am dealing with purchase orders, stock issues, ordering through different suppliers.

I understood different leadership frameworks and styles and learnt how to adapt my approach to fit any situation. I have also discovered that in business, transformational leadership is often the best leadership style to use. I have learnt about introducing diversity and exclusivity and why this is so important while developing a team. I have learned to make notes and how to better manage in the future. I gained qualification which may help me change my job role easily in the future.

The workload was challenging but this helped me learn how to manage my time better and to use management strategies as task delegating. I was supported within my team. I have learned what is good time management and that I needed to learn how to prioritize. I really enjoyed the complexity of the programme which taught me to see things from different perspectives.

It was divided into Developing Me, Safety, Product, Customers, Systems and People. Each section had different subtopics. Part of the programme involved face to face meetings and working in a group which was very valuable, and part of it involved working by myself. I had mentor meetings throughout, which helped me when I was having issues with managing my workload.

My employer was very supportive, the whole team was, including my colleagues, my Branch Manager and the Area Sales Manager. I was given support from my mentor whenever I needed it. General attitude was really good, and whenever I struggled, I could count on my Branch Manager support when delegating my tasks to other team memmbers.

This was mainly my mentor, with contact via email, face to face once in a while and phone and video catch ups. The tutors were great and knowledgeable, they made sure we were engaged, and were responsive if we had any queries after any of the classes. I enjoyed it in overall.

I learned a lot about resources and time management and developing team members, how to allocate and delegate to become efficient, how to implement development plans in life. I also learned that our performance is directly linked with what we think, how we feel and what emotional state we are in. I was given the tools to be able to influence this too.

My work also involves extra curricular activities. I organise trade night outs, where we take our customers on a meal or a sport activity like golf, horse races or something different like foot golf. This is vital to create those long lasting relationships with our customers, and suppliers, who usually get involved to.

Yes

I am happy with my work in overall. My employer have been very supportive as a company offering development courses and possibility to grow. Thanks to this I have learned that selling does not always mean to physically sell products. Selling is incorporated in our daily routine. We “sell”, we promote ourselves, our work, during everyday tasks. I have learned how to become a successful Sales Manager and I really enjoy what I do.

I would advise them to take this opportunity, and not to be afraid to step out of the box and take all the chances to grow and develop their skills. The great thing is they can grow their skills and change roles within company climbing higher on their career ladder.