Customer Service Apprentice Review
by TJX Europe
Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend TJX Europe to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to TJX Europe?
Answering customer queries on different medias and supporting customers to help resolve queries.
I have learned about different management and planning techniques and have learned about internal business values and cultures
I found the programme very interesting and beneficial. I believe that this experience has made me much more competent in a customer service environment
The structure of the apprenticeship is very clear and concise
I received a great amount of support both professionally and personally during the course
My training provider went above and beyond to support me
I believe it gave me a better understanding of my role and the value it adds to the business
My team is very sociable and we regularly encourage out of office activity
Yes
They are a great company to work for with many working benefits and a great culture
Individuality is one of the most important parts of working for the company as we value our diverse team
Details
Level 3 Apprenticeship
Customer Service
Watford, Hertfordshire
February 2022
