Customer Service Team Member Review

by BT

Best Apprenticeship Employer

Rating

8.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

The role can be challenging at times as a lot of investigatory work is involved identifying the right information or key parts to progress a job forward. It involves communicating with internal and external customers and keeping on top of work stacks. The apprenticeship side keeps me busy and aligns the theory and thinking behind doing our jobs as on a wider picture.

9/10

2. Have you learnt any new skills or developed existing skills?

Learnt how to challenge my self and other people where I believe it needs to be. I also have dealt with complex situations and learned how to get the appropriate support and when to escalate situations.

8/10

3. To what extent do you enjoy your programme?

Very much so, as for me its a challenge and doing this keeps me challenged.

8/10

4. How well organised/structured is your programme?

The programme follows a good structure

8/10

5. How much support do you receive from your employer?

I receive support as and when I needed it

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

I am receiving the right amount of support and if I need additional (which I don't at the moment) I can always get this I believe

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I think the qualifications helps to put things into perspective and focuses on things that you wouldn't think about on a day to day basis which you do in your role.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes there are many to join or be a part of

8/10

9a. Would you recommend BT to a friend?

Yes

9b. Why?

The opportunities that it has to offer and how the programme helps to support you through your Journey as an apprentice

10. What tips or advice would you give to others applying to BT?

Be prepared to dealing with complex systems and processes that may take longer for some to overcome. To embrace every aspect of the work, culture and environment at Opnereach