Customer service practitioner Review

by NHS

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I check the apprenticeship inbox Daily. This is to update all information on our spreadsheets.

10/10

2. Have you learnt any new skills or developed existing skills?

Absolutely, I have developed my skills in writing emails, as well as learning how to use excel spreadsheet. I have also learnt how to use drawgram to create flow charts.

10/10

3. To what extent do you enjoy your programme?

I absolutely love it. I have learnt so much, and feel so supported within every I do.

10/10

4. How well organised/structured is your programme?

Very well organised. The structure is brilliant.

10/10

5. How much support do you receive from your employer?

All the support of the world.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

She dedicates enough time a week for me and also supports as much as she can.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It shows the ins and outs of everything to help put it in to action at the work place.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes we are to soon start doing a BP Go challenge.

10/10

9a. Would you recommend NHS to a friend?

Yes

9b. Why?

As a new apprentice with previously bad experience. Solent is so supportive with everything from health to mental health.

10. What tips or advice would you give to others applying to NHS?

Enclude all your experience.