Assistant manager Review

by Marston's

Best Apprenticeship Employer

Rating

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Collaborate In running the business alongside my General Manager and lead in her absence. Manage the procedures of ordering stock and performing weekly stock counts. Trained a diverse team daily ensuring they have the support they need. Perform excellent customer service and building rapport with all customers. Control labour and budget costs weekly. Support the event management COVID-19 trained Cash handling control

8/10

2. Have you learnt any new skills or developed existing skills?

Complaint handling Time management How to use a fake personality

6/10

3. To what extent do you enjoy your programme?

Reall enjoyed my course it was very informative and helped me develop my skills in the workplace

8/10

4. How well organised/structured is your programme?

Really well organised and keep in touch. My course was disrupted by the pandemic and my trainer and rest of the team kept me in touch with what was expected from me and we managed to finish my course whilst in lockdown 3

9/10

5. How much support do you receive from your employer?

A lot my general manager gave me so much support and allowed me to use a table to study with her around if I was every stuck on a procedure

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot of support. My trainer was amazing and always offered help where she could

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

A lot better. It helped me realise what leadership style I was and how I can get the best from my team

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

No. Some people go out for social drinks when they are off work like

5/10

9a. Would you recommend Marston's to a friend?

Yes

9b. Why?

Worked here for 6 years and it’s been okay. They can look out for you such as holiday pay and some pubs have very flexible hours to fit around yourself

10. What tips or advice would you give to others applying to Marston's?

Be yourself show them what your made off but your personality is what really counts especially in a serving customers role