customer service provider apprentice Review

by The AA

Rating

8.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • to answer the phone and create aa cars policies

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • ive learnt how to communicate through language barriers

    8/10
  • 3. To what extent do you enjoy your programme?

    • i enjoy the program as everyone is friendly which makes the job easier

    9/10
  • 4. How well organised/structured is your programme?

    • everyone is very organised and use their calendars and WFO to make sure they are on track

    9/10
  • 5. How much support do you receive from your employer?

    • our team leaders are always there to help us if we are stuck

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • we have a monthly visit from them to make sure we are on track

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • they give more information about the more technical aide of things

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no due to the pandemic however usually yes

    5/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • its a fun and lively place to work

  • 10. What tips or advice would you give to others applying to The AA?

    • be yourself and youll smash it !

Details

Level 2 Apprenticeship

Marketing

Cheadle, Greater Manchester

March 2021

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