CustomerService Advisor Review

An overview consists of taking a volume of calls dependent on how busy the day is and setting up a complimentary membership that customers are entitled to as they went through the AA scheme which was buying a car or taking out a loan meaning that they ere eligible for free breakdown cover or an upgrade option which is £1 a month and gives you unlimited callouts and 1?2 price MOTs and a membership card saving you money at 1400 restaurants and pubs.We then discuss the level of cover in regards to what they option they chose and what they the member decided to cover if they upgrade as they have the choice to cover themselves in any vehicle which is known as personal cover.It is also important to build rapport with the customer and try establish some form of connection and positive relationship

I'd say i'm much more confident in terms of my confidence and speaking to customers as this is something that's definitely been built,I've taken in information well and have applied it to my conversations when trying to help customers aiming to maximize the customer journey and experience

I enjoy it to a large extent at times as i get to talk to customers and just have a chat which is always nice and it's always interesting and cool to learn about other people and have a laugh.However there are days when it's not busy and it can get frustrating but i just have to maintain my focus and try progress

It's structured in terms off what our role is and the fact that the day will always consist off taking calls in regards to breakdown cover but now and then with the organisation side of things it can be very disappointing when you ask for help and don't get help because you're told either ring another manager who isn't available or they can't help you as they're busy which is fair enough but when we get told our quality and conversion is behind expected results the it's disappointing because if a manager helped us in that case then we would've potentially have more desired results for our sales

At the start of my time here the manager was supportful and did well when i was taken off the phones and not feeling well and on medication but one thing i would recommend is that when i wasn't feeling well and at a later stage there was no understanding and was slightly annoying and no acknowledgement from their side.Some managers are more helpful than others

My training provider has been great,always very helpful and when it comes to addressing what work i need to do and what I've done well it's clear and they are very good in the sense that they're doing a good job

It helps us massively because we learn more about the theory side of things whilst in the AA we do tasks practically,it's useful because it helps us understand the importance of building customer relation and business in general

As far as i'm aware there are occasions where colleagues meet at Christmas events but with the Covid situation it's of course something that's not been possible

Yes

Overall it's a good company and i do like the managers here and colleagues,not a bad working environment and opportunities to progress is something that's offered here

Just be yourself and be confident on the phones as customers can only judge our tone of your voice to form an impression of us