Call assistant Review

by The AA

Rating

8.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • call handling. My job is to set up breakdown cover for the customers calling

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I've experienced a lot and developed a lot on my skills on customer service.

    9/10
  • 3. To what extent do you enjoy your programme?

    • i enjoy the people i work with. I enjoy talking to different customers everyday.

    10/10
  • 4. How well organised/structured is your programme?

    • The induction, and training was organised easily, developing quickly and sufficiently to take live calls as soon as possible. we got constant support from TL, Buddies and other members of staff.

    9/10
  • 5. How much support do you receive from your employer?

    • We receive a lot from TL and Buddies as we have a qualty team that review our calls and the TL and buddies who feed it back to us and give us constant advice to develop our skills better

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My tutor contacts me as soon as possible after i send her an email. She constantly gives me feedback allowing me not on to do brilliant but to exceed as far as possible. it helps me understand how important the coursework is alongside the actual job

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It allows me to gain more knowledge and understand which is the most crucial things to know are to this job. It allows me to review my own actions and write them down to further asses them.

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Due to unfortunate events of Covid-19 no there is not

    1/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • They have helped me build crucial skills that can help me in the future and understand a great working environment

  • 10. What tips or advice would you give to others applying to The AA?

    • Make sure you are ready to learn fast and commit, however don't stress as you will receive all the assistance you need. And just enjoy it as the team works better when you can have a laugh like a lot of people in the work place in your team or outside it does.

Details

Higher Level Apprenticeship

Marketing

Manchester

March 2021

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