customer service assistant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

3/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • on the day to day I speak to customers about there queries and questions, I help them with there internet banking and I also process things like payments for them

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • just with my own banking and how the bank actually runs

    3/10
  • 3. To what extent do you enjoy your programme?

    • not at all

    2/10
  • 4. How well organised/structured is your programme?

    • not well at all always having new coaches, had been on it for 9 months before I actually was given work to complete

    1/10
  • 5. How much support do you receive from your employer?

    • not that much its like they think about it when they receive an email about it or get reminded of it

    3/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • had about three calls with no clue what was goung on

    3/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • not at all, nothing changed

    3/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • nope nothing has been set up

    3/10
  • 9a. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • its got a homly environment but it can take a second to process things

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • be prepared for a lot of things to change

Details

Level 2 Apprenticeship

Finance

Amesbury, Salisbury SP4, UK

February 2020

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