IT Technician Review

by Transport for London

Best Apprenticeship Employer

Rating

7.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My apprenticeship at TfL as an IT Technician consists of different placements and job titles. One being an Infrastructure Analyst, which is initially help desk in which i aid employees of TfL with computer problems.

8/10

2. Have you learnt any new skills or developed existing skills?

New skills: Learnt LSAD, Citrix, Remedy Apps Developed Skills: Communication Adapting to different situations

8/10

3. To what extent do you enjoy your programme?

The apprenticeship balances my work load and apprenticeship work perfectly, making my time as an IT Technician apprentice enjoyable and not too laid back.

8/10

4. How well organised/structured is your programme?

My structure of my programme is clear and direct, specifying the different placements available to me throughout my time period.

8/10

5. How much support do you receive from your employer?

I receive a lot of support from both my apprenticeship providers and work placement employers, with personal mentors and regular 1 to 1 sessions.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive good support from my training providers, however the methods used for learning would be better if it all was not scrammed into one week.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The skills and qualifications i learnt from my training providers has enabled me to improve as an employee of TfL and learn new steps of troubleshooting.

6/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes, TfL offer a plethora of additional activities and qualifications.

9/10

9a. Would you recommend Transport for London to a friend?

Yes

9b. Why?

The flexibility and variety of opportunities allows me to enjoy my work load and manage my apprenticeship work perfectly.

10. What tips or advice would you give to others applying to Transport for London?

Before joining TfL, learn about the TfL attitudes and behaviours as all employees of TfL abide by this, and itll help you integrate into TfL easier. For assessment days, be relaxed in both the interview and group exercise and have examples of compitencies (eg being adaptable) prepared to discuss.