Rating

7.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role is to overview a Technician in the call centre and learn the in's and out's when helping customers over the phone. I work with around 3 colleagues daily covering Internet, Phone and general help.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt how to communicate using high level verbal methods of questioning to ensure that all problems are undertood. I have also gained great teamwork skills.

    8/10

  • 3. To what extent do you enjoy your programme?
  • The culture and company as a whole has met my expectations and would happily pursue a career here after my programme.

    7/10

  • 4. How valued do you feel by Virgin Media O2?
  • I feel part of the Virgin Team however I do find feedback for possitive things is lacked from the higher ups.

    6/10

  • 5. How well organised/structured is your programme?
  • The programme is ran perfectly and I have never had any issues with Travelling, support and Task delegation.

    9/10

  • 6a. How much support do you receive from your training provider?
  • The training provider is good but could be improved rather than 'learning on the job' all the time. Extra verbal feedback would also help.

    6/10

  • 6b. How much support do you receive from your employer?
  • Support is there if needed but I find myself getting along just fine!

    9/10

  • 7. How well does your salary/package meet your costs?
  • I'm only young and the amount I get paid is brilliant to kick styart me while I learn to drive and save up some extra money. Traveling to work is not a problem as only a 15min bike ride.

    8/10

  • 8. Are there many opportunities outside of work?
  • Yes, there are many team-building days and alongside working here I also get free access to all Virgin health gyms. The Virgin company name also carrys a strong reputation.

    6/10

  • 9. Would you recommend Virgin Media O2 to a friend?
  • Yes


  • 9b. Why?
  • It's a fun workplace!


  • 10. What tips or advice would you give to others applying to Virgin Media O2?
  • It's good pay and a very sociable jobfor school leavers.


Details

School Leaver Programme

Information Technology

Central London & City

May 2017


View More Reviews

View More Jobs
Recruiting? See how we can help you