customer service adviser Review

by Centrica

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • cystomer service advisor at british gas. work in the smart prepayment department and advise customers of how to overcome problems they face with their smart meters.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • learned how to dea with conflict between customers and britsha gas and manage complaints effectivley.

    10/10
  • 3. To what extent do you enjoy your programme?

    • i enjoy it

    10/10
  • 4. How valued do you feel by Centrica?

    • i feel i am valued by british gas quite alot as everyone is treatedequally with respect

    10/10
  • 5. How well organised/structured is your programme?

    • it is very organised

    10/10
  • 6a. How much support do you receive from your training provider?

    • we received alotnof support from our trainer during this phase of learning

    10/10
  • 6b. How much support do you receive from your employer?

    • 10/10
  • 7. How well does your salary/package meet your costs?

    • it exceeds my spending cost as we are paid well for the role we are perfiorming

    10/10
  • 8. Are there many opportunities outside of work?

    • yes we can voolunteer 2 days a year

    10/10
  • 9. Would you recommend Centrica to a friend?

    • Yes

  • 9b. Why?

    • because i have enjoyed the learning and it gives you valuable experience

  • 10. What tips or advice would you give to others applying to Centrica?

    • i would advise that it is a great way tio gain experience in work and to widen your knowledge when dealing with customers

Details

Level 2 Apprenticeship

Business Operations

Scotland

March 2017

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