Customer service apprentice Review

by Centrica

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is a British Gas customer service apprentice, it involves in dealing with queries from customers and assiting them in every possible way.

10/10

2. Have you learnt any new skills or developed existing skills?

I feel as if within BRITISH GAS i am learning constantly everyday which is amazing because i dont go a day without learning anything. The skill that i have learnt the best is communicating and being enthusiastic towards our customers

10/10

3. To what extent do you enjoy your programme?

I enjoy my role a lot because it is a family environment with everyone willing to help which is why i enjoy this, plus there is a lot of oppurtunitys to progress also

10/10

4. How valued do you feel by Centrica?

I feel very valued by all colleagues, staff and managers. Everyone has the urge to make each other better which is fantastic knowing you have all the motivation and support to help you achieve

10/10

5. How well organised/structured is your programme?

The programme is struictured very well, it is nice and balanced with work aswell as apprenticeship work

10/10

6a. How much support do you receive from your training provider?

In training i recieved excellnt support to help me get settled, i felt comfortable straight away rather than being nervous. The training was in detail and very specific in regards to the system and how to interact with customers

10/10

6b. How much support do you receive from your employer?

I recieve excellent support day in day out, my manager is very helpful and is a great person inside of work and outside. Any difficulties i have she is always willing to help

10/10

7. How well does your salary/package meet your costs?

As an apprentice i am getting paid as a normal person at thejob which is fantastic so i dont feel left out. I am very young and dont have much responsibilitys outside work however i am able to afford things calmy

10/10

8. Are there many opportunities outside of work?

Yes Many oppurtunites outside of work for example in national apprenitceship week, we all volounteer to take part and showcase out apprenticeship journey. We set up stalls, do promotinal videos outside work, work on national tv, go to schools to do presentations

10/10

9. Would you recommend Centrica to a friend?

Yes

9b. Why?

I would recommend this to a freind because it is a very welcoming place to work and i beileve they will feel as if it is a massive oppurtunity to work for a big iconic business

10. What tips or advice would you give to others applying to Centrica?

The tips that i give to others is to be confident and have an insight into the business and that way they would appreciate the business and realise what a wonderful place it could be to work and the oppurtinitys out there are massive