Customer service assistant Review

My role is a customer survice assistant. This involves going on our counter serving customers who wish to take money out and put money in to their bank accounts. Also working in the banking hall helping customers will all different types of queiries on their day to day banking needs.

I have learnt alot of new skills in this job. I now know alot about the bank and what processes and procedures have to be followed at all times.

I don't. I find it very stressful with the amount of evidence the apprenticeship want's. As well as doing a full time job in a bank and learning all new things everyday i find the apprenticeship hard especially with the time they need us to put in. My branch isnt very big and trying to find time to do the apprenticeship at work is hard, if I am doing it at home it is also hard as I don't have Microsoft office and most of the answers of the first err work book require work access (only accessable at work). I had to go in to a room for about 2 and a half days to get the customer service book complete because the answers i was going were not detailed enough when the apprenticeship team didnt explaine there was a learning pack to go along side this book. If i had children at home this would be impossible to complete.

I feel very valued by LBG but am struggling with the apprenticeship - see above.

Not very. The first work book wasnt explained very well and that it had a learning pack with it to assist, this lead to me having to do the whole workbook again because the teachers had explained properly. Also they asked on the 2nd meeting for a workbook that had never been emailed to.

Not much. I sent over my GCSE certificates and they have only just come back to me 2 months after i sent them saying that they are provisional and they cant be accepted. They now want details of where i lived 10 years ago and what school i went to their address etc. I dont have time for this doing aswell as doing a full time banking job.

A lot of support. My manager is a great support giving me time to do the workbooks at work where she can.

Yes

Because they are a great company to work for. I wouldnt reccommend the apprenticeship though.

Dont do the apprenticeship - Just from the experiance i have had so far.