AQA profile

IT Management Apprentice

by AQA

Job Details

18th March 2024
£18,750
Level 3 Apprenticeship
Information Technology, Business Operations
Manchester

Technology Service Management Level 3 Apprenticeship

Finished your GCSE’s and looking for a career which uses your interest and skills in IT?

Join our AQA Early Careers Scheme as a Technology Service Management Apprentice and find yourself at the heart of providing IT services to our entire business. You’ll study towards a Level 3 Information Communication Technician apprenticeship whilst supporting our colleagues to work with technology in the most accessible way. By the end of the programme, you’ll have the knowledge and experience needed to deliver best-in-class support.

What’s involved?

As an apprentice in our Service Desk team, you’ll be responsible for taking calls and logging tickets into our IT Management System, processing and triaging logged incidents and resolving support requests efficiently and effectively. Acting as a main point of contact, you’ll need to focus on supporting colleagues and managing expectations for resolutions, prioritising tasks effectively.

You could be responsible for: 

  • Providing first time fixes for incidents by utilising internal tools to find solutions, implementing these in person or remotely
  • Creating and updating relevant Service Desk support documentation to assist employees with simple issues
  • Collaborating with other technical support teams, whilst showing a proactive approach to working

Who you are 

To be eligible for this role, you must have at least 3 GCSEs grade A-C in any subject, and Maths and English GCSE grade D or above. Due to the nature of our business and the market we operate in - predominantly A levels and GCSEs – you need to be over the age of 18 years from 1st September 2024 to avoid any potential conflict of interest. 

We’re looking for people who are ready to shape their future and can act in a professional manner at all times. You should be able to remain discrete as to safeguard confidential information, as well as meet targets to ensure performance. Personal qualities we’d like to see also include: 

  • Great relationship building skills
  • Taking ownership for responsibilities and actions
  • An interest in users and resolving their requests

We believe everyone benefits from equality, diversity and inclusion, which is why we are keen to keep developing a diverse workforce with individuals from all backgrounds.  

What the benefits are 

We’re committed to continuing your development. There could be further opportunities to broaden your knowledge and skills; we always encourage you to take a proactive approach to your future. Our Apprentices also enjoy a benefits package, which includes: 

  • 25 days annual leave, not including Bank Holidays, rising with length of service, and additional closure days at Christmas  
  • Private medical insurance, health care cash plan and life assurance
  • Gym access
  • Smart hybrid working
  • Subsidised lunches 
  • Headspace app access 

About AQA

Every journey starts with a question.

AQA are an education charity with over 120 years of assessment expertise and knowledge. We design and deliver fair assessments to more than one million learners every year. By always doing the right thing, we aim to never let a learner down. We’re more than just an exam board. Through our customers, we use our world-class research and expertise to help define the assessment world.

We are always striving to empower our employees in the work they do and in their professional development. By joining our Early Careers programme, you’ll receive the support and guidance you need to grow in your career and develop your skills. Through working on real-life projects you’ll gain hands-on experience, and you’ll get to see your work implemented throughout our business, making an impact to the millions of students who take our exams each year.

We have a range of Apprenticeship opportunities available in different business functions throughout AQA, including Accounting, Technology Security Operations, Compliance and Risk, and Technology Service Management. In our Apprenticeship programmes, you’ll gain on-the-job experience whilst also studying towards a professional qualification. 

We believe that everyone benefits from equality, diversity, and inclusion, which is why we are keen to keep developing a diverse workforce with individuals from all backgrounds.

How to apply

To apply for this programme and to find out more, please click on the apply button below.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.


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