Customer Service Technician Review

by Sage

Best Apprenticeship Employer

Rating

6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Checking my schedule, taking calls, checking my schedule, going on lunch, coming back, checking my schedule, taking calls, then going home.

    6/10
  • 2. Have you learnt any new skills or developed existing skills?

    • The more calls I take the more experienced I become in understanding the product

    6/10
  • 3. To what extent do you enjoy your programme?

    • Mid. I don't enjoy the aspect of not having any consistency, like things being taken out of your schedule to take more calls.

    6/10
  • 4. How well organised/structured is your programme?

    • Mid.

    6/10
  • 5. How much support do you receive from your employer?

    • Some what a lot.

    6/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A little

    6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I do think we could of had a lot more training on certain aspects of the product that we are now expected to know whilst taking calls.

    6/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • A few.

    6/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • Everyone there is very friendly.

  • 10. What tips or advice would you give to others applying to Sage?

    • Know what it is that you are wanting and speak up!!!!!

Details

Level 2 Apprenticeship

Customer Service

Newcastle upon Tyne

May 2024

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