European Outsource Manager Review

by Enterprise Mobility

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Review and Control of Operational Customer Service Teams servicing UK, France and Germany

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes - The apprenticeship is regarding data usage which is already upskilling my Excel skills and leading me in new direction regarding future presentation of data

    10/10
  • 3. To what extent do you enjoy your programme?

    • Only 1 month in to date - initially I wondered how I was going to cope alongside a business job but Multiverse have worked hard with the Cohort to help.

    10/10
  • 4. How well organised/structured is your programme?

    • Very structured with regular group meetings and also with Coaches

    10/10
  • 5. How much support do you receive from your employer?

    • Very - this program was offered by the business. My manager support my time on this program and has already been in joint meetings with my Coach.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Lots - a structured program is in place to support

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Reaching this qualification will 100% produce efficiencies in my role and enhance windows into the business

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes these exist within the business, however my division are generally home workers so this tends to be on line interaction.

    10/10
  • 9a. Would you recommend Enterprise Mobility to a friend?

    • Yes

  • 9b. Why?

    • A great progressive company that promotes from within.

  • 10. What tips or advice would you give to others applying to Enterprise Mobility?

    • Its not necessarily what you know, its how you communicate whilst listening and adapting at the same time.

Details

Level 3 Apprenticeship

Customer Service

Aldershot

May 2024

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