Bar/Floor Waiting Staff Review

by Marston's

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Working across bar FOH and floor, I serve usually 150-300 customers per shift and have memorised our menus including our wine menu and special menus in order to give quality recommendations to guests and upsell products.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt more back of house skills throughout my apprenticeship and have learnt leadership skills in order to supervise other members of staff

10/10

3. To what extent do you enjoy your programme?

I’ve enjoyed the programme a lot and am looking forward to progressing and possibly doing higher level apprenticeship courses

10/10

4. How well organised/structured is your programme?

I feel it is very well structured and I am informed of any changes immediately

10/10

5. How much support do you receive from your employer?

I receive a lot of support not only from my GM but from marstons as a whole - everyone is extremely supportive

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My training provider is great and my meetings with my coach are really fun

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It has definitely made me perform better at work. It has allowed me to take more responsibility within my role and has allowed me to make our site a better running place

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes. I have got involved in networks that my company has such as the Pride network and Women’s network. I am also our pub’s social media champ so I run all social media platforms for our pub.

10/10

9a. Would you recommend Marston's to a friend?

Yes

9b. Why?

They are a great company to work for who really care about their employees and really appreciate the people who work for them

10. What tips or advice would you give to others applying to Marston's?

Don’t make yourself out to be someone who you are not. Marston’s whole thing is “come as you are” and they truly celebrate diversity and individuality so just come as who you truly are!