Customer Manager Review

by The AA

Rating

8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My role is to manage people and to ensure my department is running as efficiently as possible.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learned how to manage change and manage my workload a lot better.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoyed the programme a lot it was good to get together with other managers while learning new skills which I can bring to my job role

    9/10
  • 4. How well organised/structured is your programme?

    • The programme was well structured we had a work booklet for every month we needed to complete

    8/10
  • 5. How much support do you receive from your employer?

    • I received a lot of support from my employer. They give me time at work while helped me put into practice what I learned

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • The trainer and my tutor was fantastic. They give me as much support as what I needed and was very knowlegble.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I think the skills learned will help me at my day role

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • N/A

    1/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • Fantastic company

  • 10. What tips or advice would you give to others applying to The AA?

    • N/A

Details

Level 3 Apprenticeship

Customer Service

Oldbury, UK

March 2024

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