Customer Advisor Review

by The AA

Rating

7.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Taking and handling breakdown calls.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • My confidence to talk to people on the phone has grown. I have improved on my problem solving skills and making quick decisions

    9/10
  • 3. To what extent do you enjoy your programme?

    • 7/10
  • 4. How well organised/structured is your programme?

    • 8/10
  • 5. How much support do you receive from your employer?

    • 10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 5/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 6/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • Lots of progression and everyone is friendly. There is respect between everyone, no matter their position in the workplace.

  • 10. What tips or advice would you give to others applying to The AA?

    • Don't be afraid to ask questions. The job, like all jobs, can be challenging at times. The more questions you ask, the better off you will be.

Details

Level 2 Apprenticeship

Customer Service

Oldbury, West Midlands

March 2024

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