Customer Experience Coach Review

My role is ensure that customers are provided with the best possible Customer Experience and outcome with their breakdown experience. This involves providing support and Coaching to my colleagues and also delivering resolutions myself to improve processes.

I have learned how to develop my Emotional Intelligence and use my experience to be patient and help others with their Personal Development when setting goals and objectives

I enjoy the programme and the learning content has been very useful and I am able to apply the knowledge in my day-to-day role.

The programme is well structured in terms of content, webinars and group workshops. I do struggle with learning alone and require support which is available through a mentor

My employer and line manager are supportive and allow the off-the-job learning in order to get my learning hours in

It is a remote course and the learning content is all online on a virtual platform. I am on getting on okay with the learning, I mentioned that I do struggle with individual learning and require extra support from my mentor

I am able to think differently and apply different models and techniques to my way of working

I am part of a running group where my colleagues and I will share what activities we are doing to stay active and maintain wellbeing

Yes

The AA is a great place to work and there are a variety of different roles you can try out with lots of support. There are apprenticeship programmes to help with learning and improving skills, wellbeing services and a lot of benefit packages to help you both inside and outside work

Be yourself and prepare as much as possible, do your research on the Company's ethos, history and its future purpose and core values