customer advisor Review

by The AA

Rating

9.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Taking calls for broken down vehicles and sending patrols to them as well as arranging recoveries.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, how to handle complaints effectively and dealing with with complex situations.

    10/10
  • 3. To what extent do you enjoy your programme?

    • Very supportive. I understand what to do and how to progress.

    9/10
  • 4. How well organised/structured is your programme?

    • Monthly meetings with my tutor, but can also get any help when needed.

    9/10
  • 5. How much support do you receive from your employer?

    • A lot dedicated set days off for training days and regular coaching sessions.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My tutor gives a lot of feedback over my work which we discuss in our meetings and sends us weekly and monthly targets.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • A lot of my job requires me to speak with customers. Most of the time my qualification gives me the skills to do so.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • As well as joining the organisation's fantasy football league, I also get overviews of different departments.

    10/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • Very supportive. Many career paths to chose from. Lastly, on-going training.

  • 10. What tips or advice would you give to others applying to The AA?

    • Be yourself. Show how you can be a team player. What are you enthusiastic about?

Details

Level 2 Apprenticeship

Customer Service

Oldbury, West Midlands

September 2023

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