Management Apprentice Review

The role involved day-to-day activities in the store such as replenishing stock, dealing with customer queries and serving customers on a daily basis. At the time I was on the management apprenticeship course however the training was inadequate, therefore, it was difficult to obtain sufficient management experience/skills.

I learnt skills such as customer service, time management and essential people skills. However, these skills were acquired by myself not the management team. Third party assessor were useful in providing theoretical knowledge on the skills listed above.

The programme had the potential to be enjoyable depending on the management team. In my case, I was unfortunate as my management team gave me criticism for being too professional and asking for too much feedback. Not sure how that works? However, other stores I have worked in have been good management teams.

The third party assessor were well organised in terms of offering support, theoretical knowledge and wanting updates on my progress. However, management were extremely poor for providing training and the little training they did provide was rushed.

Very little. The management team appeared to have no interest in developing me on a professional level. As alluded to earlier the little training they did offer was rushed and inadequate.

Training Provider were excellent in terms of the support they offered. Offered comprehensive knowledge on retail theory, constantly asked about personal progress and always provided encouragement.

Provided brilliant theoretical knowledge and helped me offer better customer service, work more efficiently and improve awareness of health and safety.

Non-management colleagues were friendly and easy to socialise with. We had a 5 a side team and met for social events.

No

This apprenticeship can work depending on your management team. In my case, the management team were very poor. Got offered little training/support, got criticised for being too professional, asking for too much feedback,called socially awkward and shouted at for dropping my keys one morning.

Be careful on which store you apply for. Potentially, when going for an interview, try and talk to management team and staff. This may help give you an understanding of the type of support you may receive.