Customer Delivery Manager Review

by The AA

Rating

8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • product Owner, create strategy to increase usage of a product with the business.

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, techniques which have been very useful when gathering data and interpreting. Theories to support strategic changes.

    9/10
  • 3. To what extent do you enjoy your programme?

    • Learning and networking with other students. Sharing challenges across out businesses. Real life case studies and practical concepts.

    8/10
  • 4. How well organised/structured is your programme?

    • It has been hard on occasion in regard to communication of what is required and could have been times better. i.e. earlier in the course which would allow us to adapt our evidence gathering to suit the requirement.

    6/10
  • 5. How much support do you receive from your employer?

    • Alot, providing I plan the time in a manage my calendar accordingly. I cannot fault the AA.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Enough to begin with, however when completing the SBP, there will be no contact for a few months. How are we to know if we are meeting the required level or standard before we submit?

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Confident it has removed the fear when considering new roles.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes

    7/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • A great company to work for and they offer career development in many different ways.

  • 10. What tips or advice would you give to others applying to The AA?

    • Research the company and understand there are many services we provide.

Details

Higher Level Apprenticeship

Logistics and Operations

Birmingham

May 2023

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