Operations Manager Review

My role involves leading a team, this involves driving business change, process efficiency and best practice. On a day-to-day basis this is very varied and involves problem solving, providing direction to the team, resource and stake holder management.

Yes, through my Senior Leader apprenticeship I have learnt a number of new skills and also strengthened and developed existing ones.

I thoroughly enjoyed the programme and would recommend it to anyone who wants to expand their senior leadership skills, knowledge, and behaviours. The programme has enabled me to develop both personally and professionally and realise my potential, it has been a great opportunity to study management and leadership methods and practices and has enhanced my understanding and widened my horizons. It has also broadened my network and developed my skills to work with others in similar roles for other organisations, this has enhanced my knowledge and enabled sharing of best practice.

The taught modules were well organised and there are a number of resources available as and when required.

My employer was very supportive, sponsoring me and giving me time off to attend lessons and plenty of study time. My line manager was always supportive meeting with my tutor to catch up on my progress. In addition, I received great support and guidance from people across the organisation whenever I needed it, everyone was always willing to support and help me.

There are a number of support areas on offer from tutor support, learning resources and research materials. The tutors are all very supportive in terms of teaching and additional resources such as extra reading. The university provides research modules and tutorials available to support your learning in these areas. I was assigned a very supportive thesis supervisor, helping me understand the process. You also have a portfolio support tutor throughout, mine was very supportive, giving excellent guidance at the relevant times. In addition, I also utilised the Executive Coaching available, this was brilliant for my confidence and development.

I have developed my leadership skills through this process and learnt so much more about organisations, and how they operate to be successful. I have learnt so much about myself and how to lead teams. As a result, I can bring so much more to my team, my role and the organisation.

Yes, there are a number of different activities available.

Yes

It is a company that is committed to development and career progression of its employees, I am a great example of that. I have worked for the AA for a number of years now and have been very happy in my work, there are so many opportunities to grow and develop your skills.

Research the values and purpose and if they align with your personal values, then this is the organisation for you. If you are looking for a role that you want to excel in and an organisation that supports development the AA delivers.