Customer advisor Review

by The AA

Rating

8.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Helping people who are brokendown

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes

    9/10
  • 3. To what extent do you enjoy your programme?

    • It was alright

    9/10
  • 4. How well organised/structured is your programme?

    • Not the best due to global situation but otherwise okay

    8/10
  • 5. How much support do you receive from your employer?

    • A great deal of support when needed

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • As much as i could

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Helped me unterstand where customer come from when in difficult situations

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes

    8/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • It is a good place to work with losts of support yes it can get stressful but most jobs can

  • 10. What tips or advice would you give to others applying to The AA?

    • Make sure you understand what the aa does and your impact on people you deal with on a daily basis

Details

Level 2 Apprenticeship

Insurance & Risk Management

Oldbury, West Midlands

May 2023

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