Healthcare and Risk Client Support Specialist Review

by Aon

Best Apprenticeship Employer

Rating

8.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I deal with Healthcare schemes (Private Medical Insurance, Dental, Travel etc) and Group Risk schemes (Group Life Assurance and Group Income Protection etc). I provide administration support to a sales consultant by helping assist with renewals, queries, claims, underwriting, membership etc. I ensure that the client has adequate cover in place and that they receive documentation and information in a timely manner.

9/10

2. Have you learnt any new skills or developed existing skills?

I have learnt lots of new skills since joining Aon. For example, I have learnt how to work in an professional office environment, how to write emails, how to communicate professionally and in a timely manner. I have also learnt how to network with different people in different areas of Aon

9/10

3. To what extent do you enjoy your programme?

I really enjoyed my programme as an Employee Benefits apprentice. Within my time as an apprentice, I completed three different rotations - one in Healthcare Support, Risk Support and Healthcare Broking. In this rotations, I was able to meet new people within the teams and learn the roles of each team member

9/10

4. How well organised/structured is your programme?

I completed three different rotations - one in Healthcare Support, Risk Support and Healthcare Broking. I was given a line manager who held overall responsibility over me as an apprentice as well as a line manager in each rotation who I could go to with any queries or problems and they would be able to help.

10/10

5. How much support do you receive from your employer?

I feel like I receive lots of support from my employer by having weekly catch up meetings and general check in messages. My managers also provide additional training for any areas in both Healthcare and Risk that I felt like I needed more help in as well as helping support me in my exams

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I feel supported by my training provider when they provide me with lots of mock papers that I can practice and a day of workshop training where a member of the team will spend the day going through each chapter of the exam in detail and answering any questions along the way

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I am now Cert CII and I feel like I am better able to advise on the products and give clients valuable information,

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes there are, but I am not part of any

7/10

9a. Would you recommend Aon to a friend?

Yes

9b. Why?

It is a supportive and inclusive company that have helped throughout the start of my career

10. What tips or advice would you give to others applying to Aon?

Research Aon and ask as many questions