Customer Master Data Apprentice Review

by L'Oreal

Best Apprenticeship Employer

Rating

8.2/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Creating new accounts for 3 different divisions, setting up direct debit onto accounts, changing customers details, loading pricing and general queries.

8/10

2. Have you learnt any new skills or developed existing skills?

Yes - my time management has improved, I am more analytical, I pay attention to more (and smaller) details. My general communication skills have improved as a result of talking to customers daily.

8/10

3. To what extent do you enjoy your programme?

I thoroughly enjoy my programme and believe it is very beneficial to start my career and develop skills.

9/10

4. How well organised/structured is your programme?

My programme is very organised and well structured - what I have to complete is obvious and I receive lots of support.

9/10

5. How much support do you receive from your employer?

I receive lots of support from my employer, and definitely know who to ask if I need any help or advice.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive lots of support from my training provider. She always clarifies anything I need and will offer to give me a call if something is still not clear to me over emails.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It gives me an insight into the inner workings and fundamentals of business so I can give quality customer service and identify if a process is ineffective.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes, there is. One Friday a month we have the opportunity to chose any subject we want to learn and spend 2 - 5 doing so. Also, every distribution centre offers different activities. My DC participate in a mud race every other year.

7/10

9a. Would you recommend L'Oreal to a friend?

Yes

9b. Why?

I feel valued at the company and there is definitely chance to progress your career if you want to.

10. What tips or advice would you give to others applying to L'Oreal?

Make sure you are well prepared but more importantly, friendly. No matter what role you apply for you will be interacting with other people very frequently. So being friendly is definitely key.