Customer Advisor Apprentice Review

by The AA

Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I take the breakdown calls from the AA’s customers and get some assistance sent out to their vehicles.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Plenty. I have developed my “soft skills” as we call them. These being how we communicate with customers effectively but with care. As well as IT skills and teamwork.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoyed it thoroughly, my supervisors are and were amazing. I am grateful for all the skills I have picked up and plan on making the most out of my career here.

    10/10
  • 4. How well organised/structured is your programme?

    • It was very well structured, the apprentices were made to feel welcome and had plenty of support.

    10/10
  • 5. How much support do you receive from your employer?

    • More than enough, we constantly had supervisors around to assist us if needed and were made to feel comfortable enough to ask for help.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My training provider was incredibly helpful and was always available if we needed him. The only issues we had was when the original provider Catch22 merged with LearnPlusUs, due to admin-based problems.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • The main focus during the training was customer service overall and this provided me with the skills to help our customers.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Nothing official however there are plenty of friends to be made and people to connect with that we would organise our own team night outs. I.E a bowling night.

    6/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • I have enjoyed my time here and think it is a great place to work if you can stomach the frequent unhappy customers.

  • 10. What tips or advice would you give to others applying to The AA?

    • Be friendly and confident, not afraid of confrontation and open to learning new technical systems.

Details

Level 2 Apprenticeship

Marketing

Oldbury, West Midlands

April 2023

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