Rating

9.9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • In New Look I work on the shop floor, On a day-to-day, I do footwear replenish, tidying and work the tills too sometimes. Everyday is different and there is always something to learn. I also do returns from the fitting rooms and keeping watch of the fitting rooms when the store is busy.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Yes, I have learned a lot as I had never worked in retail previously. I have learned how to deal with customers and deal with customer complaints. I also have learned the ins and out of stock such as how tagging works. I also learned how to operate the tills and dk returns.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I really enjoyed my placement that I am going on to do my Level 3 and stay in New Look a bit longer. New Look has been an amazing experience all around. Everyone in the store has been so welcoming and helpful while I was getting started. It is an amazing store with amazing staff.

    10/10

  • 4. How well organised/structured is your programme?
  • The programme is perfect. Everything you need to know is provided and if you have any questions, someone will always get back to you with an answer. My course leader was nothing short of amazing and was so helpful. I would not change a thing!

    10/10

  • 5. How much support do you receive from your employer?
  • All of the management team in New Look have been amazing, with my managers no question is a silly question.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • All the help you could imagine! I have never had an unanswered question.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Really well, as you get to put everything you learn into practice each month.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Not that I know of.

    9/10

  • 9a. Would you recommend New look to a friend?
  • Yes


  • 9b. Why?
  • New Look is an opportunity everyone should take up when they have the chance, it is an amazing company.


  • 10. What tips or advice would you give to others applying to New look?
  • Be yourself and do your best!


Details

Level 2 Apprenticeship

Customer Service

East Kilbride

April 2023


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