Customer service advisor Review

by The AA

Rating

8.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a emergency breakdown call handler. So i talk to customers and log breakdowns for them

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes customer service skills and soft skills in general

    8/10
  • 3. To what extent do you enjoy your programme?

    • I find it moderately enjoyable as new situations occur all the time

    6/10
  • 4. How well organised/structured is your programme?

    • Very well we have one day a week training

    10/10
  • 5. How much support do you receive from your employer?

    • As much as I need

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • As much as I need

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I think it does help as things I learn in sessions I then put into practice to better my job role

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes for example table tennis world cup

    7/10
  • 9a. Would you recommend The AA to a friend?

    • Yes

  • 9b. Why?

    • As it can be rewarding

  • 10. What tips or advice would you give to others applying to The AA?

    • Have resilience and be ready for all types of customers

Details

Level 2 Apprenticeship

Customer Service

Oldbury, West Midlands

March 2023

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