Medical Secretary Review

by NHS

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Working as a Medical Secretary my workday tasks can vary between dealing with telephone enquiries, making telephone calls to GPs or patients, dealing with post, creating letters, putting out bank shifts, ensuring shifts are locked down so staff are paid, general admin duties.

10/10

2. Have you learnt any new skills or developed existing skills?

I have taken on an escalation unit, where I assist the Admin Manager with managing the staff/shifts for ward clerks on there. This is something I had not done before and I have increased my knowledge and skill set.

10/10

3. To what extent do you enjoy your programme?

I am very much enjoying my programme. I am doing very well and am quite far ahead of average and my tutor keeps up to date with me with regular reviews and feedback.

10/10

4. How well organised/structured is your programme?

I feel that the course I am currently doing is very well organised and structured.

10/10

5. How much support do you receive from your employer?

I receive a great amount of support from my employer. My colleague and managers assist me when I need to shadow others and/or take on new tasks.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a great amount of support from my training provider. My tutor keeps up to date with me by having regular reviews and giving me clear and concise feedback.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I have further understanding in managing staff and I have been able to take on additional duties that I would not have been able to do prior to the course.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

No.

10/10

9a. Would you recommend NHS to a friend?

Yes

9b. Why?

Great place to work.

10. What tips or advice would you give to others applying to NHS?

It is definitely worth it. I have been given so much support from my employer and would not have been able to do this course without their support.