Branch Apprentice Review

The role is a general customer facing position. There are constantly customers coming to the trade counter and also phoning up to check on prices, stock availability, product information. Therefore you need to be able to meet the demands of the customer, whatever this may be. Within this role, you are often faced with responsibilities which may be external or internally based, this can vary from ensuring tasks are done for your line manager or organising deliveries for customers to ensure they have the materials on their site hassle free.

I have learnt a great deal, especially when it comes to my customer service and dealing with customers' issues. I have learnt many different methods to ensure that I have been able to competently deal with any problem that has needed resolving. This will prove to be crucial when moving forward throughout my career, as this is a fundamental skill.

I enjoyed the apprenticeship programme to some extent, however I had found parts of it fairly straightforward. However, I found aspects of the apprenticeship extremely useful, especially when it directly linked to aid the general development like product knowledge. On the whole, I enjoyed the process of the apprenticeship programme

The content structure of the programme was adequate and I felt that I had an appropriate amount of time for the content that was expected. However the apprenticeship had lasted around 15-16 months. This was longer than expected, and Iit could possibly have been scheduled a little better on that front.

I received help whenever I needed throughout the apprenticeship. This was ideal because if I needed to spend an afternoon in a private office to ensure that my work was complete, the branch would accommodate to aid me in completing the necessary tasks. Therefore, on the whole Travis Perkins accommodated my needs very well.

I received help whenever I needed throughout the apprenticeship. This was ideal because if I needed to spend an afternoon one on one with my coach to ensure that my work was complete, the coach would accommodate to aid me in completing the necessary tasks. Therefore, on the whole the training provider helped tremendously.

I think the apprenticeship programme in conjunction with my day to day role, allowed me to develop my skills at an accelerated rate. This in turn has allowed me to contribute more to my employer and has also allowed me to develop my skills even further at a quicker rate.

There are no extra-curricular activities to get involved in that are open through work at the branch that I operate in. However, in the past there have been social networking events which have allowed to benefit the day to day role that I carry out. However, there is nothing that is associated with work.

Yes

On the whole there is not many negative aspects of the job if you are surrounded by the right people. However, this is my opinion based on my experience in a fairly quick moving branch with a good team around me. If this were not the case, I may have a different view.

My tips to anybody applying for a role at Travis Perkins would be to go into the position with an open mind and try to take on as much as possible, as early as possible. This allows for people to develop quicker and to excel in their roles at the later stages.