Customer service Review

by Lets Talk Fleet

Rating

8.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer accounts

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • i have learnt how to speak to csutomer in a professional manner and to deal with complaints in a calm manner

    8/10
  • 3. To what extent do you enjoy your programme?

    • 7/10
  • 4. How well organised/structured is your programme?

    • 6/10
  • 5. How much support do you receive from your employer?

    • 10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • 9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • work events

    10/10
  • 9a. Would you recommend Lets Talk Fleet to a friend?

    • Yes

  • 9b. Why?

    • good support

  • 10. What tips or advice would you give to others applying to Lets Talk Fleet?

    • no

Details

Level 2 Apprenticeship

Business Operations

Manchester

January 2023

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